Delivery and Returns

DELIVERY CHARGES
Delivery charges and estimated timescales are specified in the Postage section and also when you place an order.

ORDER PROCESS
Please see the Delivery information.
The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Tapthemarketplace Ltd
 
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please contact us.

DELIVERY
Delivery charges and estimated timescales are specified in the Postage section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Tapthemarketplace Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

SALES ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

RETURNS, CANCELLATIONS AND SUBSTITUTIONS
Sometimes the product specifications may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. 

Items can be refunded within 14 days ensuring that the item is returned unused and in its original packaging.

All sizes and measurements are approximate, but we do try to make sure that they are as accurate as possible.